Refund policy

Every GhostLine piece is printed or embroidered to order, just for you. Because of that, we don't accept returns or exchanges for size, fit, or change of mind. Please double-check your size before you order. If you're unsure, email us first at team@ghostlineshop.com.

Defects, misprints, damage, or wrong item
If your order arrives defective, misprinted, or damaged, or it isn't what you ordered, we'll make it right with a free replacement or a full refund for that item.

To report a problem:

1. Email team@ghostlineshop.com or use our contact page within 30 days of delivery.
2. Include your order number and clear photos of the problem (and of the shipping label if the package was damaged).
3. We'll review it and reply with next steps. You don't need to send the item back.

Lost or missing packages
If your package is lost, delayed, or marked delivered but not there, see our Shipping Policy.

Cancellations
Production usually starts soon after you order. If you need to cancel or change something, email us as soon as possible. If production hasn't started, we'll cancel the order and refund you in full. Once it has, we can't cancel it.

Refunds
Approved refunds go back to your original payment method. You'll get an email when we issue it. Your bank or card company may take 5–10 business days to show it.

Your rights
Nothing in this policy limits any rights you have under the consumer laws where you live.

Questions
Email team@ghostlineshop.com or visit our contact page.